Terms and Conditions of Use

1. Identity of the service provider

1.1. WOLFRAWFOOD, with address at 3398 CHARTRAND CRESCENT, L5L4C4, MISSISSAUGA, ONTARIO, CANADA, (hereinafter “WOLFRAWFOOD“) is the owner of the Web Site www.wolfrawfood.com and www.wolfrawfood.ca (hereinafter “the Web Site”) through which it manages the purchase and sale of the products offered on the Web Site.

1.2. You can contact WOLFRAWFOOD through the postal address mentioned above as well as through the contact e-mail info@wolfrawfood.com and the telephone number 647 894 4072.

2. Acceptance of the general conditions of the web site

2.1. This document constitutes the Terms and Conditions of Use of the Website www.wolfrawfood.com owned by WOLFRAWFOOD and is subject to Canadian law. The use of the Website by the user implies the express acceptance of the present Terms of Use and General Contracting Conditions, committing to comply with each and every one of the issues defined in the same.

2.2. The present Web Site is directed exclusively to adults. In the event that the user is a minor, he/she agrees to visit this site in the presence of his/her parents or a legal representative, persons who will have read and accepted the present conditions of use.

2.3. These general conditions are made available to the user on the Homepage of the Website. You can access the Website at any time and consult the General Terms and Conditions and you can also save these General Terms and Conditions easily on a durable data storage device.

3. Modification of the general terms and conditions of the website

3.1. WOLFRAWFOOD reserves the right to modify the present Terms and Conditions of Use, indicating in the heading of the present document the date of the last modification. In case of not being in agreement with the eventual updates, the user will have to communicate it to WOLFRAWFOOD. Notwithstanding this, WOLFRAWFOOD will develop the maximum diligence to communicate the mentioned modifications to the user.

4. Object of the web site

4.1. This site has been created to commercialize our pet food products.

4.2. Through the web site the user will be able to acquire the products being this contracting subject to the General Conditions of Contracting that are put at your disposal in the present document.

5. Registration, user account and password management

5.1 The estimation and consultation on the Website of the most suitable diet for your pet does not require any registration by the user. However, to purchase our pet food products the Website requires your prior user registration. By registering as a user, a “User Account” is generated, with a unique name and associated information, which you have previously provided to us. Without completing those aspects that appear as mandatory, it will not be possible to effectively complete the registration as a user of the Website.

5.2. You are solely responsible for the accuracy and veracity of the information you provide through the registration form. You must ensure that the information provided is correct and any change that occurs in the previously declared on the profile of your pet or in your personal data must be notified immediately to ensure the proper functioning of the service.

5.4. The User must notify WOLFRAWFOOD immediately of any non-consensual use of his account or any breach of security related to the Website service, of which he has become aware.

5.5. WOLFRAWFOOD will adopt the necessary technical and organizational measures to guarantee the protection of the personal data and to avoid its alteration, loss, treatment and/or unauthorized access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed, all this, according to what is established by the Spanish legislation of Personal Data Protection. See our Privacy Policy.

5.6. WOLFRAWFOOD is not responsible before the Users, for the disclosure of their personal data to third parties that is not due to causes directly attributable to WOLFRAWFOOD, nor for the use that third parties external to WOLFRAWFOOD make of such data.

6. Correct use of the website

6.1. The User undertakes to use the Website, the contents and services in accordance with the Law, this document, good customs and public order. Similarly, the User agrees not to use the Website, its contents or services provided through it for purposes or effects that are unlawful or contrary to the contents of this document, harmful to the interests or rights of others, or in any way damage, disable, render inaccessible or impair the Website, its contents or services or prevent normal enjoyment of it by other Users.

6.2. The User, therefore, expressly undertakes not to destroy, alter, render useless or, in any other way, damage the data, programs or electronic documents that are in the Web Site; as well as not to introduce programs, viruses, macros, applets, Active X controls or any other logical device or sequence of characters that cause or are susceptible to cause any type of alteration in the computer systems of WOLFRAWFOOD or third parties.

7. Advertising

7.1. It is possible that the Web Site may contain advertising content. The advertisers are the only ones responsible for the material. For this reason, WOLFRAWFOOD will not be responsible for any error, inaccuracy or irregularity that may include advertising content or sponsors.

7.2. In case the User considers that in the Web Site have been published advertising contents that violate the current regulations, please inform us in the e-mail address indicated in the paragraph 1 of the present document.

7.3. Promotional offers advertised on the Website or on social networks to encourage product testing apply exclusively to the first order of each dog.

8. Links to third parties

8.1. This document refers only to this Website and its contents. Therefore, it does not apply to third party web pages accessible through links inserted in the WOLFRAWFOOD Website.

8.2. We cannot control the content of such links and WOLFRAWFOOD is not responsible for the content of any linked web pages or any other content on the Website.

8.3. Links appearing on the Website may not be approved by WOLFRAWFOOD.

9. Intellectual and industrial property

9.1. WOLFRAWFOOD warns that it is the legitimate owner of all the rights, titles and interests of the application and associated to it, its contents and software, including any modification, update and new versions, as well as any trademark, trade name, know how, copyright, images, photographs, pictures, graphic drawings, text files, audio, video and any other inherent intellectual or industrial property right.

9.2. Therefore, it is strictly forbidden to suppress, avoid or manipulate the copyright notice and any other data of identification of the rights of WOLFRAWFOOD or of their respective owners incorporated to the contents, product and/or services, as well as the technical protection devices or any information and/or identification mechanism that could be contained in them. In no case, the availability of these contents to the users will imply the transfer of its ownership or of any right of use and/or exploitation in favour of the user, different from the use that involves the legitimate use and in accordance with the nature of the services and functionalities of WOLFRAWFOOD.

9.3. It is strictly forbidden any use of any of the elements object of industrial and intellectual property with any kind of purpose, especially commercial, as well as its transmission, distribution, public communication, reproduction or storage, total or partial, whether they are carried out with profit or commercial purposes or not, except with the express written authorization of the owner of the same.

10. Terms and Conditions

10.1 These general conditions apply both to visitors to the Website and to registered users, who will become Customers (hereinafter the Customer) once they make a purchase of the products.

10.2 Subscription and Orders

10.2.1. To access the purchase of our products, you must have access to your Customer account through the passwords provided by you.

10.2.2 Once the first purchase of our products is made, you will be automatically subscribed to a regular delivery plan.

10.2.3 “Personalized diets for your pet” include customized pet food products as well as other products. In each customized diet the amount of product to be provided to your pet and the formula that composes the same, will depend on factors such as, age, gender, breed, weight, physical condition, activity level, medical pathologies adding your own preferences that you have previously stated on the Website. All these factors, among others, can change with the passing of time, and consequently, produce variations in the composition and quantity of the product to be sent to WOLFRAWFOOD’s Clients. You are responsible for the control of the weight of your pet and the adjustment of such information in the profile of your pet enabled in the website MY ACCOUNT.

10.2.4 You can edit your pet’s profile and manage your orders through the platform enabled for Registered Customers. You are responsible for keeping your pet’s profile updated. Only products listed on the Website are eligible for sale and purchase. Changes you make to your pet’s information may alter the price of your subscription. The modified prices will be shown to you once you make the changes.

10.2.5. Likewise, the amount of daily food recommended by WOLFRAWFOOD is based on the data about the condition and physical activity that you have declared on the Website. If you wish to feed your pet with a different amount than the recommended amount, you must communicate this information to WOLFRAWFOOD.

10.2.6. The subscription to the “personalized diet for your pet” that you make through your Client account will remain active until it is cancelled or paused by you.

10.3 Placing An Order

10.3.1 The purchase of any of our products, implies full adherence of the Customer to the following General Terms and Conditions.

10.3.2 The Customer may place an order on the Website 24 hours a day, 7 days a week and throughout the year, and orders will only be delivered to addresses located within the greater Toronto area and surrounding cities.

10.3.3. The process for placing an order consists of the following successive stages:

Completion of the information questionnaires about the characteristics of your pet for the determination, by WOLFRAWFOOD, of the suitable product for your pet;

Registration as a Client or (in case you are already registered as a Client) identification as a Client;

Introduction and validation of the data and conditions of delivery of the product;

Choice and validation of the method of payment of the product;

Acceptance of the General Conditions of Sale by checking the box provided for this purpose on the summary page of your order (“payment”);

10.3.4. The payment of the price of our products constitutes in a definitive way the purchase-sale contract that links you with WOLFRAWFOOD.

10.4. Product delivery subscription service on a monthly basis

10.4.1. The Client, with the payment of his first order is subject to the Subscription Service so that WOLFRAWFOOD delivers to him, on a monthly basis, the product that his pet needs according to the profile and needs of the pet introduced by the Client on the Website.

10.4.4. Any changes made to the characteristics of the orders or their shipping date will be applied to the next shipment as long as it has not been charged. Otherwise, the changes will be applied to the immediately following order.

10.5. Subscription Service Fee

10.5.1 The amount of the fee will be calculated according to the characteristics of the product suitable for your pet. Payments will be made in Canadian Dollars.

For this purpose, the following criteria will be taken into account:

The quantity of the different ingredients that make up the product suitable for your pet.

The total amount of product that your pet’s diet requires.

10.5.2. The first order will be charged to the Customer after accepting these Terms of Use and contracting and accessing the payment of the product in the payment gateway enabled on the Website. The following subscription fees will be charged to the Customer within SEVEN (7) days prior to the delivery of the next order. Notwithstanding the above, WOLFRAWFOOD will notify the Client within TWO (2) days before the charge that it will be made on the mentioned date (7 days before the delivery of the next order), so that the CLIENT can modify the profile of his pet and consequently modify the order (changes in the diet of the pet) if he so wishes.

10.5.3. The final price determined, based on the parameters established by WOLFRAWFOOD , will always appear at the end of each modification made on the configuration of the user’s account. Prior to the confirmation of the subscription, the price will be broken down, including all taxes, shipping and handling costs. The payment you make to WOLFRAWFOOD will be automatically renewed at the end of each subscription period, unless you cancel or pause the Subscription through the user account before a new monthly fee is charged.

10.5.4. WOLFRAWFOOD may change, from time to time, the price of Subscriptions and will inform you of any changes it makes to its pricing policy 2 days prior to collection and, if applicable, how to accept those changes. Price changes for Subscriptions will take effect at the beginning of the next subscription period following the date on which the price change was made. Your continued use of the service offered by WOLFRAWFOOD after the price change becomes effective will constitute acceptance of the new price. If you do not agree with the price change, you have the right to reject the change and cancel the subscription to the WOLFRAWFOOD service before the price change is applied to you.

10.5.5 Notwithstanding the foregoing, the Client may suspend its monthly subscription at any time for a period of six (6) months. Once this suspension period has elapsed, a message will be sent to the Client so that, within 15 days, he/she may confirm the resumption of his/her subscription. Otherwise the subscription will be cancelled and the contract between WOLFRAWFOOD and the Client will be considered as terminated.

10.6 Payments and payment methods

10.6.1. The Client will be able to make the payment of the contracted subscription through the means that WOLFRAWFOOD makes available on the Website. In any case, they will be systems that guarantee secure payment.

10.6.2. WOLFRAWFOOD, reserves the right to use the electronic means of payment of third parties and/or financial institutions to manage the payments made by Clients through the Web Site, in collaboration with the suppliers of means of payment.

10.6.3. WOLFRAWFOOD does not have access to the bank details linked to the means of payment of the Clients and does not know and does not record these details during the payment transactions.

10.7. Shipping and delivery costs

10.7.1. The shipping costs of the orders processed in favor of the Client, will be assumed by WOLFRAWFOOD, unless otherwise expressly indicated.

10.7.2. WOLFRAWFOOD will indicate the price of the shipping costs during the process of contracting the subscription; these costs will be added to the final purchase price of the subscription without prejudice to the aforementioned. WOLFRAWFOOD will indicate to the Client in advance, in the purchase process, any additional expenses incurred in the contracting process.

10.7.3. WOLFRAWFOOD will inform the Client of the estimated delivery times of the order in the subscription contracting process. The delivery times are a mere estimation and are counted in working days.

10.7.4. It is up to the Client to check the order at the moment of the delivery and to carry out at that moment all the claims that he considers justified such as packaging defects, breakages or lack of the same.In the case that the Client does not indicate to the carrier at the moment of the delivery and in the relevant document (delivery note) any anomaly with the received order (breakages, lack of goods, wrong products), WOLFRAWFOOD will not be responsible for the claims nor for the costs derived from a later claim. WOLFRAWFOOD will be able to request before any claim of the Client for an incident in the delivery, evidence such as photographs that confirm such claim.

10.7.5. The logistic management corresponds to the suppliers of these services contracted by WOLFRAWFOOD, so WOLFRAWFOOD does not intervene in any way in this process. WOLFRAWFOOD does not assume any responsibility derived from the non-fulfillment of the obligations described in this clause due to the action or omission of the logistic operator, without prejudice of the steps that WOLFRAWFOOD can freely take to help to find the best solution for the incidents occurred, at the request of the parties.

10.7.6. The delivery of the contracted orders, will always be carried out in the address that the Client has designated in his WOLFRAWFOOD profile. The delivery addresses are conditioned to be within the delivery area of the logistic suppliers of WOLFRAWFOOD . In case this circumstance does not occur, the Customer will be informed in order to provide an alternative postal address. WOLFRAWFOOD will not assume any responsibility when the delivery of the product does not take place as a consequence of the inaccuracy or falseness of the data provided by the Client for this purpose, as well as in the case that the delivery cannot be carried out due to reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the addressee.

10.7.7. The order will be delivered as soon as possible and, in any case, always before seven (7) calendar days from the date of order confirmation. However, the approximate delivery time of the product will be shown in the order. The delivery time reported in the order is informative, it is not contractual. Whenever the product has not been shipped and/or the total delivery time from the date of payment of the order exceeds 30 calendar days, the Customer may cancel his order free of charge and receive a refund of the order.

10.7.8. Deliveries are made on the zones posted on the website including weekends. Deliveries will be coordinated with each customer prior to delivery.

10.8. Product returns

10.8.1 the products prepared by WOLFRAWFOOD are designed individually and specifically for each Client, and consequently, no refund will be contemplated by WOLFRAWFOOD, of the products prepared individually for each Client.

10.8.2. In the event that the request for return by the Client arrives after the order has been prepared and before its shipment, the request will be considered as a return by the Client and consequently what is mentioned in clause 18.8.1 for the products included in the personalized diet service and what is established in clause 18.8.3 for the products of wet character or snacks will be applicable.

10.8.3 In the case of wet pet food products or snacks excluded from the personalized diet service for pets, the right of withdrawal shall apply. The Customer may freely withdraw from the purchase contract, without giving any reason, within fourteen (14) calendar days from the date of receipt of the product. The date of the receipt certifying the delivery of the product will serve for the purpose of starting the computation of the period of fourteen (14) days mentioned.

10.8.4 To exercise your right of withdrawal of wet products or snacks, the Customer must communicate it to the email address info@wolfrawfood.com, indicating for identification and management purposes, the email used for the purchase and the order number and the model withdrawal form that we make available through the following link: Withdrawal form.

10.8.5 The Customer shall bear the costs and other formalities associated with the return of the product, which must be packaged and shipped securely, so that the returned goods arrive in perfect condition. The Customer will be responsible for any damage, harm or damage suffered by the product in this process.

10.8.6 WOLFRAWFOOD , in the case of the withdrawal of the order, will refund the total amount of the order of wet products or snacks, subtracting the collection costs that usually will be managed by WOLFRAWFOOD or through the same payment method used by the Client for the acquisition of the product in the maximum period of FOURTEEN (14) calendar days from the verification of the correct state of the product sent by the CLIENT to WOLFRAWFOOD.

10.8.7 WOLFRAWFOOD will only admit the return of the wet product or snacks when the use of the same has been limited to the mere verification of the correct functioning of the mentioned product by the Client, according to the current legislation.

10.8.8 WOLFRAWFOOD will not accept the return of any product that suffers deterioration attributed to the Client.

10.8.9 The return of the wet product or snacks must be made in its original packaging and in perfect condition, that is to say, not damaged or soiled by the Client, and it will be sent to the place indicated by WOLFRAWFOOD in the instructions sent to the Client. Likewise, the packaging must be identified in a complete and integral way in order to know who is the sender. In case of not being sent in the conditions described in the present terms, the goods will suffer a depreciation that in any case will have to be paid by the Client.

10.9 Cancellations

10.9.1. You may cancel or pause our subscription service at any time, through the mechanisms provided on the Website. The cancellation must occur in any case to be effective within SEVEN (7) DAYS before the scheduled delivery date. Otherwise, the order will be placed and the subscription will be cancelled after the last order has been processed.

11. Liability

The first order will be charged to the Customer after accepting these Terms of Use and contracting and accessing the payment of the product in the payment gateway enabled on the website. The following subscription fees will be charged to the Customer within SEVEN (7) days prior to the delivery of the next order. Notwithstanding the above, WOLFRAWFOOD will notify the Client within TWO (2) days before the charge that the charge will be made on the mentioned date (7 days before the delivery of the next order), so that the CLIENT can modify the profile of his/her pet and consequently modify the order (changes in the diet of the pet) if he/she wishes.

11.1. WOLFRAWFOOD cannot be held responsible for causes beyond its control or not directly attributable to WOLFRAWFOOD such as errors or omissions of third parties, viruses existing in the user’s own terminal or in systems that are not under the control of WOLFRAWFOOD or results derived from a bad use of such services.

11.2. The user undertakes not to introduce, voluntarily or involuntarily, viruses or files of any nature that disrupt the operation of the website; in which case he/she would be fully responsible.

11.3. The user declares and guarantees that he/she is fully aware of the characteristics and difficulties of the Internet and, in particular, that the transmission of data and information on the Internet is only technically reliable, as they circulate on heterogeneous networks with different characteristics and technical capabilities that may disrupt access or make it impossible at certain times.

11.4. Due to the complexity of the technological environments, if and when unforeseen situations arise, WOLFRAWFOOD reserves the right to temporarily suspend the services related to the web site for technical reasons, for security reasons or for maintenance. This suspension of the website services shall not entitle the user to any right to compensation. In this sense, the user accepts that WOLFRAWFOOD will not be responsible, as a result of such actions, for the elimination or failure in the availability of certain services or functionalities of the web site. Likewise, WOLFRAWFOOD will not be responsible for the lack of connectivity of the terminals that prevents the use of the web site at that moment.

11.5. WOLFRAWFOOD reserves the right to make any changes to the Website without prior notice.

11.6. WOLFRAWFOOD is not responsible for any loss or damage that the user may suffer as a result of the user’s improper use of the website, or if the user fails to comply with the remaining terms and conditions.

11.7. WOLFRAWFOOD reserves the right to prevent, block and/or remove from the web site those users who show inappropriate behavior towards the web site or breach any of the clauses of the present document, without prior notice from WOLFRAWFOOD.

11.8. It is the Client’s responsibility to enter the pet’s information on the website in such a way that it is correct and complete; as well as to communicate any change in the profile of his/her pet through the MY ACCOUNT space enabled for this purpose on the website.

11.9. WOLFRAWFOOD reserves the right to reject those orders that have a discount, are susceptible to be considered fraudulent and the client does not provide the requested documentation to carry out the corresponding verifications.

12. Social Networking

12.1. WOLFRAWFOOD has a presence in the social networks. Therefore, in case you join any of our Corporate Pages in Social Networks, you must accept the terms of use and privacy policy of the corresponding social network.